Customer Support Manager

Paul joined Silverstream in November 2020 and has a wealth of experience delivering world class customer care within the high-end leisure marine sector, providing warranty and technical support to global dealer networks, as well as directly to ultra-high net worth Superyacht owners.

Paul began his career by working for two years as a service technician at a Princess Yachts dealership in Hong Kong before then returning to the UK where he worked for ten years at B A Peters plc, the largest Distributor of the Fairline brand of luxury motor yachts. His work at Peters led to an invitation to join the management team at Fairline’s Head Offices, to run their global Customer Support Department. After five years with the Fairline manufacturing business Paul then joined the world renowned Sunseeker International brand where he served for nine years as the Head of Warranty and Technical Support for their global distributor network and direct clients.

Throughout his career Paul has developed a deep understanding of the Customer, Manufacturer and OEM relationships, and he has led countless initiatives to modernise and streamline the services given to both Customers and Dealers, whilst also providing stakeholders with vital feedback data required for product evolution.

Paul is a graduate of Loughborough University holding a BSc in Sports Science.